What
are the Bank locations and phone numbers?
Swayzee Office:
Grant County State Bank
102 N Washington Street
P.O. Box 98
Swayzee, IN 46986
(765)922-7975
Marion Office:
Grant County State Bank
1717 W Kem Road
Marion, IN 46952
(765)651-1100
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What
are the Bank's business hours?
Our offices are open from 8:30 a.m until 4:30 p.m Monday through
Thursday, and from 8:30 a.m until 6:00 p.m on Friday. We are closed
Saturday and Sunday.
|
Where
are your ATMs located?
Our ATMs are located at each of our full-service offices listed above.
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What
is 24 hour Banking?
It is our free, automated telephone banking service that enables you to
obtain account information such as current balance and transaction
history, transfer funds between your accounts, make loan payments from
your deposit accounts, and obtain information such as CD and Deposit
rates.
Whether you are on vacation, or driving down
the road in your automobile, you are able to call our telephone banking
system to access your account information. No enrollment is necessary,
just enter your account number and create your own PIN and you are on
your way.
It is available 24 hours a day 7 days a week
by calling (765)922-7995 or toll free at 1-800-772-4028
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Does
the bank offer Credit Cards?
Yes, the
bank offers Visa credit cards. We currently offer a
low 14.9 percentage rate on our cards with No Annual Fees!
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Can
I view my Credit Card information online?
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What
is Identity theft, and what can I do to protect myself?
Identity theft is a growing problem whereby a criminal uses another
person's personal information to take on that person's identity.
Identity (ID) theft most often occurs in an attempt by a criminal to
receive financial gain at the expense of the person whose personal
information has been compromised.
If you believe you have been victimized by Identity Theft, the
following web site will provide step-by-step guidance (www.consumer.gov/idtheft)
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What
is online Banking?
Online Banking is a free service that enables you to access account
information, check balances, view transaction history, view bank
statements, and even transfer funds between your accounts using the
internet.
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What
is Bill Pay?
Bill Pay
is a feature you can add to online banking that enables you to
conveniently pay your bills without having to write a check.
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What
does Online Banking and Bill Pay cost?
Online Banking and Bill Pay services are free to customers of Grant
County State Bank.
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How can I sign up for Online Banking
and Bill Pay?
Come into or call one of our offices to enroll for Online Banking and
Bill Pay.
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Can I request a copy of a cancelled
check?
We still return copies of cancelled checks with your monthly statements. However,
if necessary, you can request a copy of a check by calling one of our
offices. There may be a fee associated with this service
|
What happens if I lose or forget my
Login ID or PIN?
If you lose your Login ID, you may contact our office, and with proper
identification, your ID will be given to you. If you lose or forget
your PIN, you may call us and a new PIN will be generated and mailed to
you.
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If I have more questions who do I
call?
Call either of our offices at the numbers listed above for assistance.
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What is a Payee?
A payee is anyone to whom you would pay a bill or send a check. The
most common payees include utility companies, your landlord, mortgage
company, department stores, and credit card companies. Payees also can
include individuals such as the person who mows the lawn, the local
grocery store, and your favorite charitable organization.
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Whom can I pay through online Bill
Pay?
You can pay anyone in the United States such as the next door neighbor,
the utility company, the bank, or even a child in college across the
country.
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Are there any merchants that I
cannot pay through the Bill Payment service?
No. Any merchant that is on the Online Resource's Database can be paid
electronically. If a merchant is not on the list, the payment may be
sent as a check. Make sure that you enter your merchant account number
exactly the way it appears on your bill. If you choose a merchant on
the electronic database that requires an address match, choose the
correct remittance address listed on your bill.
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How many payees may I have set up?
You may have up to 99 payees that you can set up through the internet
banking system.
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Can I edit payee addresses?
No, you will need to set up a new vendor/merchant with the correct
address and delete the old one.
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When will the money be taken out of
my account?
For an Electronic Payment, funds are debited the same day that the
payment is sent, providing it is sent by 12:00 noon CST. Electonic
payments submitted after 12:00 noon are debited the next day during
bill pay processing.
Payments made by writing a check are debited
from the account when the check clears your account at the bank.
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What if I do not have enough money
in my account?
Check
payments are handled in the same maner as a check written out of your
checkbook against an insufficient balance.
Electronic payments are verified for funds availability during
processing. If the funds are available, the account that you selected
for the payment will be debited and the information sent on to the
payee. If the funds are not available, the payment will not be
processed and you will receive a message to inform you that the payment
could not be sent due to insufficient funds. Each day the payment will
be resubmitted for you until either you delete the payment or the funds
are in the account to make the payment.
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Can I setup recurring payments?
Yes, you can set up recurring payments in any of the following
frequencies:
Weekly
Bi-Weekly
Monthly
Semi-monthly
Quarterly
Semi-annually
Annually
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How late in the day can I add, edit,
or delete a payment?
You may add, edit, or delete a payment up to 2:00 a.m. CST on the day
the payment is scheduled to be sent. If a same day payment is submitted
between 2:00 a.m. CST and Noon CST it may be edited up until Noon CST.
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What happens if I have scheduled a
payment that falls over a weekend or holiday?
If a scheduled payment falls on a holiday or weekend, it will be paid
on the Friday before the weekend, or the last working day before the
holiday.
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Will the memo field that I fill out
when setting up a payment be passed on to the merchant?
No. The memo field is for your personal records. However the account
number that you enter when you add the payee to your Payee List is
printed on the check. This allows the payee to know which account to
apply the payment to.
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How long is history retained in the View
Payment History section?
Payment history records are kept for 18 months.
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What is the Due Date?
The due date is the day your payment must be received by the payee, not
including your grace period. The due date is usually located on the
bill you receive in the mail from the payee.
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How far in advance should I set up a
payment to insure it is paid on time?
For electronic payments, allow three (3) business days from when the
payment is submitted.
For a Check payment, the check will be in the mail on the same day the
payment is submitted before 2:00 a.m. CST processing. If the check
payment is entered before 12:00 Noon CST, the check will be mailed the
following morning. Allow five (5) to seven (7) business days for a
check payment.
* Please note that we have no control over the United States Postal
Service.
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How do I know if a payee is
electronic or check?
When you set up the payee, then you can look at the View
Payees screen and you will see a field that will tell you if
the vendor is electronic or check.
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Are there any minimum or maximum
payment amounts?
Yes. The
minimum amount you may make a payment for is $0.01 and the maximum
amount can be up to $99,999.00.
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What is the 'Scheduled
Date'?
The
scheduled date is the day you would like Grant County State Bank's
Online Banking to start the process of sending your money to the payee.
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How far in advance can I schedule
payments?
You may
schedule payments up to 90 days in advance of the first due date.
Recurring payments can have an end date of any year in the future.
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Can I have multiple payments to the
same payee on the same day?
Yes. You can make multiple payments to the same payee as long as the
payment amounts are different. For your protection, the system will not
pay duplicate items in the same day.
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Can I stop payment
Yes. You will need to call one of our offices for assistance.
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On the Payment History page, what
does the "Status" field indicate?
The following is a table of the available status values and their
associated definitions:
| Processed: |
The payment
has been processed and sent. |
| Rejected NSF: |
The payment was rejected due to
Non-sufficient funds. |
| Communication
Failure: |
There was an error due to communication
problems. The payment will try again during the next processing run. |
| Vendor Refund: |
Payment was rejected at Online Resources.
|
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